1. Do you make house calls?

Yes! We offer in-home service for your convenience. Whether it’s a desktop issue, a slow laptop, or Wi-Fi problems—we’ll come to you.

 

2. Can you help me if I’m not very “tech-savvy”?

Absolutely. We specialize in clear, simple explanations. No tech jargon—just real help, at your pace.

 

3. My computer is really slow—can you speed it up?

Yes! In most cases, we can clean out junk files, remove background programs, or upgrade parts to give your computer a serious performance boost.

 

4. Can you recover lost files or photos?

Often, yes. We have tools and techniques to recover deleted or missing files, pictures, and documents—even from damaged computers.

 

5. Do you work on both Windows and Apple computers?

Yes, we repair and optimize both Windows PCs and Apple Macs, including laptops and desktops.

 

6. How much do your services cost?

We offer fair, upfront pricing with no surprise fees. Most issues can be diagnosed for a small flat rate, and we’ll give you an estimate before any work begins.

 

7. Can you remove viruses and pop-ups?

Absolutely. We specialize in virus and malware removal. We’ll clean your computer, protect your data, and help prevent future infections.

 

8. Do you sell or recommend antivirus software?

Yes. We can recommend reliable, easy-to-use antivirus software that fits your needs—many with automatic protection so you don’t have to worry.

 

9. Can you help me learn how to use my computer better?

Yes! We offer patient, one-on-one tech help and training. From email to organizing photos to video calling—we’ll guide you step by step.

 

10. Is it better to fix my old computer or buy a new one?

Great question. We’ll assess your current computer and give you honest advice. Sometimes a simple upgrade makes it run like new—saving you hundreds.

 

11. Do you work with tablets and smartphones too?

Yes. We can help you with iPads, Android tablets, and both Apple and Android smartphones—whether it’s setup, syncing, or troubleshooting.

 

12. Can you help me set up a new computer or printer?

Absolutely. We’ll set it up, transfer your files, connect your printer, and make sure everything’s working before we leave.

 

13. Do you offer regular maintenance or tune-ups?

Yes. Just like a car, computers need occasional maintenance. We offer tune-ups to keep your system running fast and secure.

 

14. Can you help with Wi-Fi problems?

Yes. We troubleshoot Wi-Fi dead spots, router issues, and internet problems to get your home connected again.

 

15. Is my information safe with you?

Yes, 100%. We treat your personal information with the highest care and confidentiality. Your privacy and trust mean everything to us.

 

16. Do I need to bring my computer in, or can you pick it up?

We offer both! You can drop it off, or we’ll come to your home. We also offer pickup and drop-off services in many areas.

 

17. Can you help me protect my personal info from scams and hackers?

Yes. We can secure your devices, educate you on red flags, and install protections to reduce your risk of fraud or identity theft.

 

18. How long do most repairs take?

Most repairs are completed within 24–48 hours, depending on the issue. Some can even be fixed the same day or right in your home.

 

19. Do you guarantee your work?

Yes! We stand behind our repairs with a satisfaction guarantee. If something’s not right, we’ll make it right.

 

20. How do I get started or schedule a service?

Easy! Just call us at 941-730-3208, or

email bill@acquirecomputer.com, or

visit www.acquirecomputer.com/ez-tech to book your appointment.